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| P E Y T O N W O L C O T T |
| C o n s e r v a t i v e C o m m e n t a r y THE NATIONAL SCHOOL DISTRICT HONOR ROLL: How to successfully ask your local school district to post its check register online |
How we take back our children's education: one person, one question, one school at a time. |
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| There are only two ways I recommend that you ask: 1. Go in person to your local school board meeting, or 2. Schedule an appointment with your local superintendent in his/her office. These two approaches are both friendly and personal and are the only way I believe we can do this successfully. |
| ONLY TWO WAYS TO ASK |
| BEFORE YOUR SCHOOL BOARD MEETING |
| *APPROACHES I DO NOT RECOMMEND |
| If you're at all friendly with or known to your local superintendent, call ahead a few weeks and ask with a smile on your face and in a friendly voice to be put on the next agenda as a discussion item to discuss the idea of your district's posting its check register online. He/she will either say "yes" or "no." If they agree to do this, thank them and ask the superintendent if they have any questions or concerns or reservations. If they do not agree to do this, thank them for their time and let them know you're looking forward to discussing this briefly during the next public comment period. Be pleasant. Do not carpe diem and tell them what you think of the way they're running your school district. Do not be alarmed or express disapproval if you have to explain what a check register is to your superintendent and/or other district officials and/or school board members. (This actually occurred in one district, that we had to explain that a check register is the same as a checkbook.) If you don't already know whether the school board is receiving a roster of all checks in its monthly board packet, ask. Do not express alarm if the superintendent does not know. (This too has happened.) Whether or not your superintendent says yes to putting you on the agenda, call ahead to all of your school board members and ask what questions or concerns or reservations they might have about their district's posting its check register online; share with them that you're going to be bringing this up at their next board meeting. Do not attempt to argue or present your case at this time; simply make note of their name and their comments. If you're at all friendly with your local press, you can let them know ahead of time that you'll be presenting this idea. If they're unfamiliar with the idea, the easiest and quickest way to bring them up to speed is to refer them to my website. |
| AS YOUR INITIAL CONTACT OR REQUEST-- IN LIEU OF A PERSONAL APPEARANCE: |
| ASKING AT YOUR LOCAL SCHOOL BOARD MEETING |
| Arrive at the meeting 10-15 minutes early. Dress: Neat, clean conservative business attire. Attitude: Be pleasant. If you're angry or appear to be demanding that your board and/or superintendent post the district's check register online, they will pick up on this and it's only human nature to be defensive. Remember: 90% of all communication is non-verbal. The supe and school board members will pick up on your intent and feelings. No matter what negativity has gone on between you and your board and/or supe in the past, erase it from your memory even if temporarily and go in with a clean slate. Start fresh with this meeting. If you can pull off a genuine Southern belle smile, so much the better. Most folks would prefer dealing with someone who's pleasant than someone who's unpleasant. Think of it this way: You're not storming the gates of an unfriendly citadel to force them to bend to your will or do something they don't want to do. You're going as a friend and long-time community supporter to persuade them that it's in their best interests and your district's best interests to post the check register online sooner rather than later. Handouts: Bring 50 copies of this flyer. You can either print out the whole page from the Internet or copy and paste the report portion (the comments from the school districts in the grey box) onto a word processing document with your letterhead or your organization's letterhead, include contact information, at the top; at the very least this should include your name, your cell phone number and a mailing address. You have my permission/license to use the report on a one-time basis for the purpose of addressing your local school board; please include at the bottom the source attribution on the flyer. Distribute a flyer to each of your board members first, well before the meeting begins, one each to your superintendent and his secretary, one each to the press, and the remainder to the folks in the audience. Leave the extra at the sign-in table if there is one. By now the meeting should be about to start. Your presentation to the board Introduce yourself even if you are known to everyone in the room and state your purpose immediately. "I'm John Doe and I'm here to ask you to post our district's check register online." If you have volunteered and/or been an officeholder in a school-related organization, mention this. If you've lived in the community a long time, mention the number of years. If your kids attend or graduated from the district's schools, mention this. Emphasize the positive: (1) It is your district's opportunity to show their commitment to transparency. (2) It is your district's opportunity to show their commitment to open government. (3) By posting its check register online now, ahead of everyone else, your district gains valuable PR in your community for its willingness to be transparent and to make a commitment to open government. Avoid: (A) References to "accountability" and "responsibility," or any other words with a stern tone. (B) Telling your board how you plan to file open records requests based on information provided in the online check register. (C) Any indication that this is a "Gotcha." (D) Talking about anything else, including your junior high schooler's problem with his/her math teacher, discussions about how your district is wasting money, recruitment ads for your new group. Stay focused. Address your board's questions and concerns and reservations they mentioned when you telephoned them ahead of time. Most likely these will be along the following lines: o Additional expense (time, labor, copying) for the district. "It would be extra time for the staff." o Negative attention. "Parents won't understand the checks." "Our front office will be too busy responding to public records requests." o Lack of trust from community. "The community should trust our superintendent and/or business manager who's already doing such a great job." o Additional technology. "It'll take forever." "We'd have to buy new software." All of these and more are already addressed by the six school districts whom I've interviewed and this information is in the report on this flyer Suppose they say, "We're already posting our accounts payable online. Isn't that enough?" No, it's not. While this is certainly a good step in the right direction, it's not enough. The district's posting its entire check register online, check numbers included, reduces the amount of financial mischief which can be made. Okay, ye of little faith: Why do I know these foregoing steps work? In addition to admitting to having a bit of a PR background, it's a well-established axiom of advertising that the testimonial is the strongest kind of ad, and on this flyer you have testimonials from six school districts who are already successfully doing what you're asking your district to undertake. In the unlikely event your board members bring up a new question/concern not included in the report on the flyer, please contact me and I will help you address this. Your closing remark: "You've seen good and compelling reasons to post our check register online. It's the right thing to do and it's the way school districts are going. Let's be ahead of the curve. We don't want to be perceived as being anti-open government and anti-transparency, do we? Besides, we don't have anything to hide. Thank you." If you're on the agenda, make your presentation when it's your turn. Because you've already taken the time to talk with your board members and to address their concerns, your presentation will go faster and be more positive, and the board's discussion will likely be more positive. Also, by making your phone calls ahead of time and addressing the board's concerns, it's more likely they'll vote "yes" on the spot. Had you not taken the time ahead of the meeting to address their concerns, it's more likely your board would defer their decision until they can "think about it further"--a polite way of saying "No." You want to do everything you can possibly do ahead of time to enable them to say "Yes," right then and there. If you're not on the agenda but make your presentation during the open forum session, be careful about staying within the minimum time allotted to you, and thank them for listening. The board members will likely not say anything. Thus far everybody who's asked along the lines indicated above has received a "yes" from either their board or their superintendent--on the spot. Afterwards If your supe/board said "yes" at the meeting, follow up with a nice letter to the editor of your local paper(s). If your supe/board said "we'll think about it" at the meeting, this is now the time to begin a letter-writing campaign; ask friends to send faxes and emails to the board and superintendent showing their support for posting check registers online. KEEP IT POSITIVE! If your supe/board said "no" at the meeting, start filing public records requests, starting with looking at your supe's and board's travel and other expenses. Share your findings with your community in a positive way -- not a "gotcha" -- by asking questions along the lines of, "I'm confused. If we're really broke and needing more money, why is our supe staying in luxury hotels (cite dates and prices and purpose of trip)? Are our schools so perfect that he/she can travel to Rochester or New Orleans and fix their schools, too?" And/or: "Why did our board treat themselves to a $900 steak dinner at the last school boards convention? Couldn't they have just gotten a Big Mac and let the rest of the money go to books for our library?" |
| PAYING A PERSONAL VISIT TO YOUR SUPE |
| Although I recommend asking at your local school board meeting, there is another approach, the personal visit. A friend of mine and her husband are career educators and long-time residents in their district. They make a practice of paying a brief (half-hour) personal visit to each new superintendent. This is a different standing than most of us have with our districts and our superintendents. During her visit, my friend brought up the idea of the online check register, mentioning it's the coming thing, and that our state education agency is already posting its check register online. She received positive feedback from her supe, and will be following up. My only concern with this approach is that it might be all too easy for the supe to delay posting until some time in the distant future. That said, I did myself ask another superintendent (not my local district) during a personal meeting last fall and was turned down; the guy actually had a horrified look on his face. Six months later, with subsequent positive press around the state, plus, again, our state education agency's decision to post its check registers online, the same supe said "Yes." |
When your superintendent/board says "yes" after you ask, please let me know and I'll post this on our growing roster. Congratulations! |
Remember: 90% of our communication is non-verbal ____ What you're thinking and feeling speaks much louder than your actual words. |
| ASKING AT A SCHOOL BOARD NOT YOUR OWN |
| First off, hats off for taking this altruistic step. Second, what is your motive? Is this a neighboring district or is it in your son's town and you're visiting? Or, could your motive be that your state and federal taxes are helping to fund this district? Why it's important to keep your motive in mind: Likely if you're not recognized someone will ask where you're from and what you're doing there. Easier to respond to a belligerent trustee when you're standing alone at the mic if you've thought this through beforehand. Have a nice one- sentence statement printed out on a sheet of paper you can read from; include this in the "identify yourself" step at left. To be well prepared is to be well armed. Let's take the third possibility, that you're asking at a district not technically your own. You can approach supes and school boards unfamiliar to you in one of two ways: either with a carrot or with a stick. Think about this: You're a human being. Which would you rather have folks approach you with, a carrot or a stick? With the stick approach, you go to a district unannounced, fairly confident they'll turn you down--again. Both your demeanor and your presentation have an air of the "Gotcha" about them. With the carrot approach, you plan ahead and call ahead, in a friendly way. You call the superintendent and ask if his/her district is posting their checks online yet. When he/she says "No," you ask if they've considered taking this good big step towards transparency and open government. When you get a second "No" response, you can say then you're planning to attend the district's next board meeting on such-and-such a date and time, and, by the way, as you'll be alerting the local press that you're planning to attend, can the supe give you a brief statement now, ahead of time, for a report you're preparing as to his feelings (this is an important word in the public school world) regarding the possibility of the district posting its check registers online. Then you take the time to call each of the school board members individually, and ask them about/share with them this exciting new possibility. For almost everybody outside of Texas--for right now, anyway-- you'll be able to say, "Wouldn't it be cool to be the first district in our state to voluntarily post its check register online? Think of the PR benefits to the district, taking this bold big step towards transparency." Ask them if they have any reservations, issues or concerns. This part is easy, because every objection they could have--expense/ time/labor involved, possible deluge of negative questions, etc.--is probably addressed on the report on this printable flyer. When you go to the school board meeting in another district, rather than feeling (there's that magic word again) you're storming the castle walls, treat it instead like you're going to a friendly gathering committed to doing something positive for school children, their parents and taxpayers. Now, please take a moment to read the column at left, "Asking at your local school board meeting." Again, this isn't to be bossy, but to save you time, grief and energy. There really are parents who will show up at school board meetings in cut-offs and flip-flips to discuss something serious--then be bewildered as to why no one takes them seriously. Benefit from my mistakes. |
| 5-POINT EXECUTIVE SUMMARY * |
| 2. Don't cold call on the board at meeting -- call ahead. 3. Bring 50 copies of this flyer (with your contact info). 4. Correct & thorough prep saves time in the long run. |
| I do not recommend sending an email or a letter as your initial contact or request. I do not recommend organizing a petition drive with your neighbors. I do not recommend sending a group of letters from members of your organization. I do not recommend asking by sending a letter to the editor of your local paper. I especially do not recommend standing outside your main admini- stration building with posters and foghorns and shouting, "Online check register NOW!" |
| I only recommend going in person either to visit your supe or to attend a school board meeting, and some of the foregoing afterwards if necessary. Please keep reading; most if not all of your questions are answered on this page. |
| Not a PR pro? How to talk to your local school board & supe about putting your district's checks online By Peyton Wolcott Copyright 2007 Updated Nov. 30, 2007 Friends, a light bulb went off recently when an astute friend remarked, "Most grassroots parents and taxpayers aren't very good at PR." This comment took me off guard, but do you know what? He was right. Many of our best volunteers are rational people, engineers and accountants and the like, who are used to an environment in which facts reign. |
| 1. Commit to memory: "Our public schools are essentially socialist models and their engine and currency is the realm of emotions and people skills. They speak in the language of feelings, not facts." -- PW |
| It takes us a very long while to understand that our public schools are essentially socialist models and their engine and currency is the realm of emotions and people skills. When we speak with folks who work at our public schools, it is helpful to remember to speak in the language of feelings, rather than facts. "I feel it would be helpful if . . . " rather than, "I think we ought to . . . . " Further, our superintendents attend conferences and meetings where they learn how to develop their PR skills, and they hire well-paid PR guys and gals who are skilled in the art of public relations. This is the arena into which we step. When we take our logic and thoughts into our schools' well-oiled PR machinery, especially if we are angry, we lose every time. Also, by the time most of us get to the point that we are interested in seeing how our district spends its money, there have been precipitating incidents. As another friend put it, "I just wanted to slug someone at that board meeting." This man is a genuinely decent human being and the comment surprised me-- but it's not the first time I've heard this from a parent. It wasn't always that way. Generally we start out assuming our dealings with our school districts will be a rational exercise. Most of us are volunteers and in addition to our taxes give generously to our children's schools. Then when we spend a lot of time there, we notice things. Years ago I myself felt sure that if I showed my local supe and board where money was being wasted in some areas and not adequately safeguarded in others that they would welcome this information with open arms and changes would be made on the spot. Hah! Imagine my surprise when they reacted as though to a personal attack when I was just trying to help. At this point we often start gathering hard data* on our schools because we assume--also incorrectly, as it turns out--that "someone" higher up is watching out. The "someone in charge" turns out to be us. We learn that our local schools have next to no real oversight; as just one example witness the two dozen state, federal and local governmental bodies and elected officials two moms in Texas contacted in their effort to bring their local superintendent to justice. Besides, to focus on spread sheets and flow charts to take to "someone in charge" is to focus on the wake of the wave and not the boat and the pilot. This is why I have come to the conclusion after years in the grassroot trenches that the best and most effective single step we can take to help our districts reign in costs and improve our vendor-driven curriculums in order to better educate our kids is to persuade our schools to post their check registers online. When we approach our districts, we have found there are some things we can do which are more effective than others. Like I tell my kids, go and make new mistakes--don't replicate mine. To make it easier for you to successfully ask your local district to put its check register online, I've posted two webpages; the first one (here) walks you through the process, and the second is a flyer you can print as is. I've done this successfully, using the steps outlined on this page, and wouldn't recommend that you undertake something I haven't already done myself. If I can do it, you can, too-- and probably much better! |
| * Yes, you need hard facts. They need to be in the form of paper records from the district. And you need them in order to have them on hand for making your case, not to take to "someone in charge." |
| 5. Everyone who has followed these steps exactly as outlined below has experienced 100% success; shortcuts lead to failure. |
| RECOMMENDED BACKGROUND READING |
| * Thank you to our friends at McKinsey & Co. for "executive summary." |